New technologies are changing our lives on constant basis. Brands are created, known companies disappear, all while innovations are shifting our markets and the rules for businesses around the world.
Consumers can interact with companies in ways that were unimaginable before. Word-of-mouth platforms and comparison engines empower buyers to share experiences constantly and instantaneously.
Never have companies faced such pressure to meet their customers’ expectations.
Smart business leaders realize the importance of understanding their customers by answering three basic questions: Who are they? What do they want? And why? As such, customer feedback management has emerged as a vital discipline for any organization to successfully win, serve and retain customers.
We believe that authentic customer feedback is crucial for the survival of any organisation.
Companies with great products can not only generate, but also leverage, large quantities of trustworthy, genuine feedback, which create strong social proof. Sharing this constant stream of content with the mass of potential customers turns your vocal advocates into your best brand and product ambassadors, accelerating the reallocation of market shares.
Our goal is to build the most innovative, versatile and universal feedback management system, turning organizations into customer-centric ones. We believe that our work is vital to ensure the sustainability and growth of our customers.
Handling decisive insights to the leadership of thousands of great companies is a tremendous responsibility which we are honored to carry since our foundation. We would never have reached where we are today were it not for the core values that drive us: trust, smart work and hard work. Regardless of whether you are an employee, a partner or a customer: working with us means experiencing all three.
Our offices around the world
With offices around the world, eKomi is only a moment away from helping you realise the benefits of a world class experience.
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years global player