The eKomi Feedback Cloud enables your sales and service divisions to identify and understand your customers’ experience at every single touch point. It provides you with the tools necessary to collect, manage and market feedback according to your customers’ experience and your individual business targets.
The integration of true customer feedback into your brand and marketing strategy and operations helps you to monitor and improve brand awareness, reputation and loyalty, while also addressing your key brand values and improving your daily marketing operations.
By integrating customer feedback management into product management & production you turn product-specific client feedback into an integral part of your product decisions, which results in the creation of truly customer-centric products.
Discover a new way to communicate with, stimulate and reward your employees through eKomi’s Voice of Employee solution. Thanks to our constant touchpoints and daily prompts for engagement, HR managers will receive a string of continuous feedback, which allows them to keep a finger on the pulse of the organization.
Reach the highest feedback engagement rates
Generate relevant content
Strengthen your Marketing efforts.
Interact with your customers.
Integrate with Crossware Email Signature to make feedback a part of every conversation
Adopt our module applications to your individual requirements.
Choose from variety of integration options.
Integrate our technology seamlessly into your IT infrastructure thanks to our open API concept.
Adhere to international legal and third party guidelines with our ISO- and GDPR-certified technology.
Keep your data safe with your own cloud storage.
Generate authentic, transaction-based feedback.
of consumers left a local business review when asked - with 74% having been asked for their feedback
of consumers read online reviews for local businesses in 2017, with 12% looking for a local business online every day
of consumers read local reviews on mobile apps this year (a growth of 14% from 2016)
of consumers trust online reviews as much as personal recommendations
Digital transformation drives customer-centricity.
Listen to what the world thinks of you and use that to your advantage.
eKomi is your global customer experience (CX) partner. We enable our clients to generate, collate, market and learn from real-time customer feedback.
Totally API Based Architecture
Every piece of UGC managed by a human
Feedback Data enriched by our CFM Team to provide valuable and meaningful Insights
A complete Ratings & Reviews platform
Rich media and Video content enabled
Full Integration with Social Networks
Fully integrated with Google, Yahoo and Bing
A complete market research and survey platform
Full call centre support available
Competitive benchmarking & trend analysis
Complete Employee Engagement Solution
Zero in-house IT impact
Customer and Employee data fully integrated
Representing the Future of Feedback
eKomi SDK to deliver customised Apps
Unbridled innovation on an industry leading platform
eKomi Feedback Management Platform
Every feedback engagement monitored by a member of our Customer Feedback Management Team.
Fully integrated with Google, Facebook, Yahoo & Bing.
Built on an open and published API.
Trusted by regulatory bodies.
eKomi Feedback Cloud
At eKomi we generate valuable and insightful feedback with the right combination between feedback collection methods and feedback type.
The main post-feedback-generation goals of eKomi are to protect our client's online reputation and to preserve the feedback's authenticity. For this reason the collected feedback goes through several quality assurance and compliance processes.
Use eKomi's Social Syndication Network to transform the user generated feedback into a key pillar of your Marketing efforts.