The digitization of a traditional service model
Increasing capital requirements, regulatory reform, risk management considerations, a low interest rate environment, and enhanced reporting needs are present challenges to banking services accompanying the deep change of this technology-driven sector.
The opportunities for banks to digitize their services are massive.
The automation of servicing and the fulfillment processes and the migration of front-end activity to digital channels represent the bulk of the value hidden in the digitization of the banking industry.
eKomi has been leading the way within the Banking industry by providing innovative and ground-breaking technology to meet the rising customer expectations for digital access and transparency. The eKomi Feedback Cloud offers all the tools needed to manage the persistent feedback dialogue with customers and employees in one single, central platform, securing your transformation investments.