The digitization of a traditional service model
Increasing capital requirements, regulatory reform, risk management considerations, a low interest rate environment, and enhanced reporting needs are present challenges to banking services accompanying the deep change of this technology-driven sector.
The opportunities for banks to digitize their services are massive.
The automation of servicing and the fulfillment processes and the migration of front-end activity to digital channels represent the bulk of the value hidden in the digitization of the banking industry.
eKomi has been leading the way within the Banking industry by providing innovative and ground-breaking technology to meet the rising customer expectations for digital access and transparency. The eKomi Feedback Cloud offers all the tools needed to manage the persistent feedback dialogue with customers and employees in one single, central platform, securing your transformation investments.
In collaboration with BankingCheck we are since 2015 the leading Feedback Company in the banking sector based in Berlin. Since then, we have managed over 1.5 million authentic customer reviews for 900 providers and 900 products.
With valuable partners such as Google, Microsoft and Yahoo! (SEO, SEA), paving a way for BankingCheck to benefit from global experience we share with you.
The opinions and ratings based on the products and services provided by our end customers, is a proof of trust. We manage customers reviews for our clients.
As the market leader in Germany, we create value from customer evaluations and we enjoy our long lasting relationship with our clients such as Check24 and VR Networld, as well as DKB and norisbank.
With our B2B all-in-one solutions, banks gain expertise in making data-driven decisions and can implement trust and values based on customer evaluations.