Major Challenges
Customer Churn Increase due to CASS

VoC initiatives are disparate and siloed

Struggle to integrate the digital experience with customer’s lifestyle

The digitization of a traditional service model

Increasing capital requirements, regulatory reform, risk management considerations, a low interest rate environment, and enhanced reporting needs are present challenges to banking services accompanying the deep change of this technology-driven sector.

The opportunities for banks to digitize their services are massive.

The automation of servicing and the fulfillment processes and the migration of front-end activity to digital channels represent the bulk of the value hidden in the digitization of the banking industry.

eKomi has been leading the way within the Banking industry by providing innovative and ground-breaking technology to meet the rising customer expectations for digital access and transparency. The eKomi Feedback Cloud offers all the tools needed to manage the persistent feedback dialogue with customers and employees in one single, central platform, securing your transformation investments.


In collaboration with BankingCheck we are since 2015 the leading Feedback Company in the banking sector based in Berlin. Since then, we have managed over 1.5 million authentic customer reviews for 900 providers and 900 products.

With valuable partners such as Google, Microsoft and Yahoo! (SEO, SEA), paving a way for BankingCheck to benefit from global experience we share with you.

The opinions and ratings based on the products and services provided by our end customers, is a proof of trust. We manage customers reviews for our clients.

As the market leader in Germany, we create value from customer evaluations and we enjoy our long lasting relationship with our clients such as Check24 and VR Networld, as well as DKB and norisbank.

With our B2B all-in-one solutions, banks gain expertise in making data-driven decisions and can implement trust and values based on customer evaluations.

eKomi solutions allow you to:

Utilize our social commerce network to take advantage of the viral effects of your feedback and strengthen your marketing efforts.

Simplify your work by centralizing company-wide feedback management in one application.

Create customer interactions at any possible touchpoint, whether online or offline, to gain a better understanding of your global customer base.

Save time, energy and resources implementing our straightforward, flexible, undemanding technology.

Identify issues within current business and compliance processes based on the analytics and data from the authentic feedback collected

Reach the highest feedback engagement rates thanks to optimized smartforms and a strong commitment to analytical conversion methodology.

Add your experience to ours and let our banking experts focus on you. Start reaping the benefits of customer advocacy, targeted reporting, and powerful VOC data analytics.