Major Challenges
Customer Churn Increase due to CASS

VoC initiatives are disparate and siloed

Struggle to integrate the digital experience with customer’s lifestyle

The digitization of a traditional service model

Increasing capital requirements, regulatory reform, risk management considerations, a low interest rate environment, and enhanced reporting needs are present challenges to banking services accompanying the deep change of this technology-driven sector.

The opportunities for banks to digitize their services are massive.

The automation of servicing and the fulfillment processes and the migration of front-end activity to digital channels represent the bulk of the value hidden in the digitization of the banking industry.

eKomi has been leading the way within the Banking industry by providing innovative and ground-breaking technology to meet the rising customer expectations for digital access and transparency. The eKomi Feedback Cloud offers all the tools needed to manage the persistent feedback dialogue with customers and employees in one single, central platform, securing your transformation investments.

eKomi solutions allow you to:

Utilize our social commerce network to take advantage of the viral effects of your feedback and strengthen your marketing efforts.

Simplify your work by centralizing company-wide feedback management in one application.

Create customer interactions at any possible touchpoint, whether online or offline, to gain a better understanding of your global customer base.

Save time, energy and resources implementing our straightforward, flexible, undemanding technology.

Identify issues within current business and compliance processes based on the analytics and data from the authentic feedback collected

Reach the highest feedback engagement rates thanks to optimized smartforms and a strong commitment to analytical conversion methodology.

Add your experience to ours and let our banking experts focus on you. Start reaping the benefits of customer advocacy, targeted reporting, and powerful VOC data analytics.