Major Challenges
IoT and WiFI challenging Standard Products & Services

Differentiation still largely based on Price & Coverage

Omni-Channel Customer Service essential to meet Customer Expectations

Effectively engage your audience

The remarkable growth of network-connected devices is creating a future that demands instant communication and accessibility. Through cross-channel experiences, streamed online content, advanced mobile applications, and wireless connectivity, consumers and brands are more connected than ever between themselves and with each other. Regardless whether the medium is radio, television, print, out-of-home or online, or the stakeholders are publishers, brands or agencies, the reinvention of the media industry should be guided by customers’ needs and expectations.

By feedback management media enterprises understand what their audience desires, enabling them to deliver the right content at the right time. From website feedback, over audience surveys to measuring the effectiveness of media campaigns the eKomi cloud provides you with anything media companies need to drive customer-centricity on one central platform.

eKomi solutions allow you to:

Campaign effectiveness measurements.

Content quality tracking.

Evaluate distribution channel through extensive market research.

Brand tracking in social media.

Surveys to reshape the focus of content.

Reevaluate existing procedures and services based on real customer experiences.

Ask your eKomi representative how our world-class solutions can help monetize your existing data, culture customer centricity and relay real feedback, in real-time, directly to silo-specific targets.