The eKomi Feedback Cloud enables your sales and service divisions to identify and understand your customers’ experience at every single touch point. It provides you with the tools necessary to collect, manage and market feedback according to your customers’ experience and your individual business targets. Automated rating and review surveys can follow any event, like a purchase, a delivery or a service interaction. Any member of your sales and customer service divisions can easily create and conduct personalized, survey-based conversations to quickly determine and improve customer experience of your products and services at any time.
Our Feedback Cloud is ready to be implemented at any touchpoint, whether online, in-store or within any of your sales and service activities, addressing central KPIs like conversions, call center quotes or customer satisfaction.
Shining the spotlight on Customer Experience, applying authentic feedback to drive your business will enable you to:
- Energize customer acquisition
- Increase loyalty and reduce churn
- Extend your customers lifetime value
- And stay ahead of competition