Insurance

NEW COMPETITION, NEW TECHNOLOGY, NEW REGULATIONS, AN INDUSTRY AT THE THRESHOLD OF A NEW ERA

Major Challenges

IoT and Omni-Channel Experiences forcing Innovation

Rising Customer Expectation of Digital Engagement

Demographic and Regulatory Shifts driving Changes to Legacy Business Models

Embrace technology advancement

Insurance is the second most disrupted industry in the global economy. This disruption is a reflection of the speed at which technology is advancing. Evolving Experience Management is part of this disruption and represents an opportunity for insurers to drive the customer-centricity of their organization and keep pace with the change.

As an insurer, accelerating the understanding of your client base is the chance to increase service agility and build up market abilities. eKomi is a great place to start if you want to transform into an agile business in a digital future. We have a long history of creating alliances with global insurers and have therefore extensive knowledge of the issues, trends and challenges the insurance industry is facing today.

eKomi solutions allow you to:

Collect Ratings & Reviews to be distributed throughout the web, spreading authentic, trustworthy content about your services and offers.

Start feedback conversations along the entire sales process, from contact to contract.

Take advantage of our industry-specific consultancy to help you build and fortify a 360 degree customer experience program.

Generate unique industry-specific insights which will help you benchmark against your competition.

Survey your sales agencies, creating comparable sales and service performance analysis in real-time.

Create market research surveys to gather valuable insight about the change of customers needs, competition and trends.

Find out how some of the world’s largest insurers are using eKomi to deliver on customer expectations.

Book a demo