eKomi knows that the key to collecting valuable and insightful feedback begins with creating an ideal combination of feedback generation methods and types for your specific business. Through automation, we offer the most flexible and innovative review collection process to ensure our partners perfect the customer journey

Reviews and Ratings

Our technology provides a medium allowing customers to share their authentic and crucial feedback for our partners to improve their business or services. Customers are able to rank their experiences through a simple and universal 1 to 5-star scale. By using social proof and social sharing, you have the opportunity to showcase the reputation you earned. Through our omnichannel experience, potential customers have the chance to determine whether or not they want to engage with your business by seeing previous reviews and ratings of other customer experiences.

When eKomi was first founded in 2008, our primary focus was the generation of authentic Reviews and Ratings. Since then, our business model has evolved, but this focus has remained at the core of all of our solutions. This is because it became quickly evident that, in an increasingly connected world with millions of options for consumers, word-of-mouth is paramount in informing and guiding purchasing decisions.

Surveys

The best way to collect structured data on a certain topic is through a survey. Our completely customizable survey solution allows you to define every aspect, both physical and text-wise, as well as exact target groups, sending times, repetitions, and basically anything you could need to gather significant data on a desired topic.

Employee Feedback

eKomi has created a constant feedback solution that focuses on employee satisfaction. Our technology allows enterprises to engage with employees periodically, as well as providing an overview of the general state of mind of your employees at any given moment. This process of constant feedback regarding their moods and opinions is what we term, “Employee Feedback.”

Email

An email containing a link to a feedback request form is sent to the relevant person. This could be either an employee or an end customer after delivery of a service or product.

SMS

In a time when 66% of the world population owns a smartphone, it is important to take advantage of customers who are constantly on the go. To achieve higher or increased immediacy, response rate and engagement, send your feedback request via SMS.

Phone

If you require more in-depth, personalized feedback, then collect this information over phone calls by script, conducted completely by our call center. We will then collect the review and other feedback, moderate it, syndicate it and structure the data as we do for all other reviews.

App

Want to gather insights from your in-person shopping experiences as well as those online? Now that is possible with our Feedback App. This allows you to collect reviews and survey details from your in-person customers at your physical touchpoint. Not only can these count as seller ratings, they can also provide you with valuable information about their email and other contact details, which would allow you to re-engage with them at a later date.

Pop-up

Integrate feedback collection directly within your online purchase or touchpoint process, as just a final screen or step upon completion.

Agency Model

eKomi has built a special feedback collection model around companies that function more as agencies, where every representative or subsidiary collects feedback not only for the company they represent but also for their individual performance.

Choosing the right method, or combination of methods, will impact both the quantity and quality of the feedback you generate. eKomi has helped create a foundation for success, profitability, and growth for our partners. In 2016, Booking service company, Bookatable, had just several hundred seller ratings. However, after partnering with us in 2017, the company went on to collect more than 30k reviews using our pop-up technology.