Customer Experience
Integrating customer feedback into sales & customer service, with the goal of monitoring and improving the entire customer journey.
Experience Management
Driving Customer-Centricity
In simple terms, Experience Management is a software-based system of processes that enables organizations to centrally collect and analyze feedback from key customer groups and employees, which is then converted into tailored insights and actions to improve performance across departments. However, in our opinion Experience Management is much more than that.
We believe that authentic customer feedback is crucial for the survival of any organization.
For this reason, Experience Management is as vital as a heartbeat. It is a leadership principle centered around the conviction that in our fast-paced and ever-changing world, Customer-Centricity will divide market participants into winners and losers, while enabling businesses to reach core goals, such as:
- Increasing customer satisfaction and loyalty
- Growing revenues
- Optimizing operational efficiency
- Improving customer experience
- Reducing costs
We provide you with both the feedback system and the knowledge and convictions required to successfully drive customer-centricity in any division of your organization.
The eKomi Feedback Cloud contains the tools and solutions you need to excel in the four main disciplines of experience management, all on one single, integrated platform:
Product Experience
Integrating customer feedback into product management & production, with the goal of monitoring and improving the product along the entire product life cycle.
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Brand Experience
Integrating customer feedback into the brand and marketing strategy of your business, with the goal of monitoring and improving brand awareness, reputation and loyalty.
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Employee Experience
Integrating employees feedback into leadership and HR decisions, with the goal of monitoring and improving employee KPIs, retention and facilitating new acquisitions.
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