The largest carriers in the U.S. are making efforts to redefine the future of airline travel, with a new focus on improving the overall customer experience, from curb to gate to plane. ...
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In the world of online shopping, customer reviews are often responsible for a person’s decision to abandon their shopping cart without making...
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If you are the owner of a business with an online component, you may have found yourself on the wrong end of...
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In 2016 Forrester Consulting prepared a report to evaluate in what way companies operating in the Financial Services industry are using customer...
Read MoreMaru del Moral, who was head of Customer Experience (CX) at AXA and key in executing one of the fastest global CX...
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After a four-month voting period, we have been looking forward to welcome all active participants and guests as part of the Banking...
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The insurance company Allianz takes a digital course and presents its new rating system for agents, which is organized by the feedback...
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eKomi The Feedback Company, Europe’s leading Software as a Service (SaaS) provider, today announced that Goldman Sachs will become a key investor...
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Top rating and reviews provider set to begin rollout of newly announced product ratings on Google Product Listing Ads in Germany, France,...
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“Search Engine Watch” recently wrote on the important changes Google made to its algorithm and how online merchants can benefit, recommending that...
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