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eKomi Trust

Trust

Build…

relationships with customers and employees.

a UGC strategy that protects and advances your brand's value.

a network and platform for your brand's best advocates.

eKomi Insight

Insight

Act…

immediately on insights from your feedback data.

effectively by delivering feedback to dedicated channels.

exponentially by empowering your brand influencers.

eKomi Relevance

Relevance

Increase…

brand relevance with user-generated feedback.

organic traction with self-perpetuating content.

awareness of customer expectations and preferences.

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CX

Deliver…

innovative experiences based on real customer expectations.

actionable marketing insights directly from customer verbatim.

tangible returns on customer experience initiatives.

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Vertical Industries
Owners driving the Experience

Authentic UGC builds trust in your marque and the service your dealerships deliver.

Contact us about Automotive
Experience is Everything

From UI to CX, turn customer opinion into competitive advantage.

Contact us about Consumer Brands
Service at the Speed of Feedback

Deliver personalised experiences and empower your staff, then let your guests tell the world.

Contact us about Travel
Are you taking your customers from network to platform?

For nearly a decade, eKomi has been building omni-channel customer dialogue solutions for Europe's telco leaders.

Contact us about Telecommunications
Creating value beyond function.

Foster world class engagement to overcome your customer perception legacy.

Contact us about Utilities
Be relevant in the Age of the Customer.

Find out how some of the world’s largest insurers are using eKomi to deliver on customer expectations.

Contact us about Insurance
Customer advocacy through Trust and relevance.

Find out how the eKomi platform is helping Europe’s largest banks build experiences as unique as their customers.

Contact us about Banking
Feedback 2.0

Find out why feedback is more than just a hygiene factor for Europe’s largest retailers.

Contact us about Retail
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automotive

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consumer-brands

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travel

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telecommunications

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utilities

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insurance

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banking

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retail

Customer Experience Platform and Services

Listen to what the world thinks of you and use that to your advantage.

eKomi is your global customer experience (CX) partner. We enable our clients to generate, collate, market and learn from real-time customer feedback.

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eKomi Feedback Management Platform
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Every feedback engagement monitored by a member of our Customer Feedback Management Team.

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Fully integrated with Google, Facebook, Yahoo & Bing.

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Built on an open and published API.

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Trusted by regulatory bodies.

OMNi-Channel Customer Experience Solutions
Solutions – eXM

Customer Expectation Management – eXM

In a competitive market, customer expectations are king. eXM identifies your customers’ KPIs, measures your performance against them and benchmarks who they think your competitors are.

Solutions – NPS

NPS

eKomi’s bundled NPS solutions allow you to gauge the effectiveness of your customer experience initiatives, target and amplify your promoters, and turn common detractors into valuable strategic insights.

Solutions – Big Data

eInsights & Big Data

Focus the scope of your big data strategy by using customer verbatim as your guide. eKomi’s micro analytics create a working blueprint for large-scale success. Global brands turn to eKomi to put the customer at the centre of their big data strategy.

Solutions – VoE

Voice of Employee – VoE

Engage and understand your workforce in real time to reduce staff turnover, increase productivity and build an attractive culture. Integrating the Voice of Employee and Voice of Customer delivers an instantaneous understanding of the critical factors affecting your customer experience.

Solutions – Feedback

Feedback Aggregation

Enrich your CX data sources with our Feedback Aggregation solutions. eKomi works for the world’s largest brands to underpin their strategic decision making based on what the world thinks of them.

Our Solutions speak for themselves. Stay in contact to learn more

EKomi Facts & Figures

14

thousand clients

40

million reviews

26

languages

250

employees

News
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Ready to know how eKomi can work for you?

To book a demo you can easily schedule an online appointment and we will get back to you quickly.